FAQ'S
How do I place an order?
Browse through the site until you find the item you wish to purchase. From the product page, select Add to Cart button. You will then be redirected to Checkout page where you have the option to "Continue Shopping" or "Checkout" button.
PLEASE NOTE:
Items are only held for you once you place an order. Adding items to your cart does not guarantee that you'll be able to purchase it at a later date. It's possible for an item to sell out while in your cart.
How do I cancel or make changes to my order?
Email us at info@finsmen.com to request changes to your order (Note: Depending on how far along your order has been processed when you contact us. Some things may not be alterable).
Is this site secure?
We are committed to ensuring that your information is secure. Any personal information given to FINSMEN will be protected with the utmost care. Any personally identifiable information will not be disclosed to any third parties without your consent. For your safety and protection, your credit card information is not stored on our servers at any given time.
Can I track my order status?
Yes. We send a confirmation email when your order is placed. And send another confirmation when it has shipped. We do not currently have an automated system for checking the current state of your order.
How long will my order take to arrive?
If you received a shipping confirmation email, your order has shipped from our shop.
Domestic Continental US Orders:
• UPS (2-4 business days)
International orders:
• UPS (5-6 business days)Please note that the time frames listed above only apply to the estimated time it will take for your order to arrive FROM THE DATE IT WAS SHIPPED.
What is your policy on returns?
If you're not satisfied with your new item purchase, please return the new unused item(s) for an exchange, refund or credit. All returns must be made within 15 days of placing your order. We don't accept returns or exchanges after the 15 day period.
Please let us know if you would like to return your new unused item(s) for an exchange, refund, or store credit. In order to process your return, exchange or refund, please include your name, email address and order number along with the items that you're returning, or exchanging. You'll be responsible for the shipping charges associated with sending the return back to us. We will issue the return, exchange or store credit when we receive your items. If you're asking for an exchange, we'll send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will issue you store credit instead.
If you do not want the credit, you can email us and change it out for a refund or a different item(s). If you're asking for a refund, you'll only be reimbursed for the item(s) returned. The original shipping cost is non-refundable. All returned items must be in the original condition you received them in. We do NOT accept items that have been used. We If you have any other questions about returns please feel free to contact us online.
To exchange or return an item please read the following: Email: info@finsmen.com no later then 7 days of purchase date and indicate your intention to exchange / return garment(s). Return item(s) must then be delivered within 7 days after the notification email to FINSMEN. To return/exchange an item(s), please include the order confirmation that you received with your parcel. You are required to enclose a prepaid postage, for the return of your item(s). FINSMEN strongly suggests that you keep track of your tracking number when sending an Item(s) so you can track the return package. FINSMEN is not responsible for any items lost in transit on returns you are sending back to us.
What kinds of payment methods do you accept?
We accept the following: Visa MasterCard Discover American Express PayPal
What if an item I ordered is missing?
If you believe an item is missing, please first review your packing slip to confirm the item was on the order. If an item on the packing slip is not in the box we delivered please call us immediately so we can investigate and resolve the issue.
What if an item I ordered is defective?
If you receive a product that is broken or damaged right out of the box please call us, or e-mail customer support info@finsmen.com immediately. Items that are damaged or become defective after any period of use must be addressed by the warranty policy of the product's manufacturer. Finsmen is happy to facilitate manufacturer warranty claims on behalf of our customers.